Shipping policy

Shipping and Delivery Policy

Last updated: 30/07/2026

The Olive Selection delivers throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.

Processing time

Orders are normally prepared and dispatched within 1-2 business days after payment is confirmed.

Orders placed on weekends or UK public holidays will be processed on the next business day. During busy periods, processing may take longer, and we will contact you if there is a significant delay.

Delivery services

Available delivery services, estimated times and prices are displayed during checkout.

Standard delivery normally takes approximately 2–5 business days after dispatch. Delivery times are estimates and are not guaranteed unless expressly stated.

Deliveries to the Scottish Highlands, islands, Northern Ireland and other remote postcodes may take longer.

Delivery charges

Delivery charges are calculated according to factors including:

Delivery postcode.
Total parcel weight.
Parcel dimensions.
Selected delivery service.
Applicable carrier charges.

The complete delivery price will be displayed before payment. No additional delivery charge will be added after the order has been accepted unless the customer requests a change that affects the cost.

Carriers

We may use different delivery companies depending on the destination, parcel size, weight and service availability.

The carrier shown at checkout or in the dispatch confirmation may change when reasonably necessary, provided that the replacement service offers a substantially equivalent delivery service.

Where available, tracking information will be sent after dispatch.

Local delivery and collection in B78

Customers in the B78 postcode area may contact us through WhatsApp to arrange local delivery or collection.

WhatsApp: 07933059236

Availability, charges and arrangements will be confirmed before payment.

Delivery addresses

Customers must provide a complete and accurate delivery address, postcode and contact number.

Contact us immediately if an address needs to be corrected. We cannot guarantee changes after an order has been dispatched.

We are not responsible for delays resulting from incomplete or inaccurate information supplied by the customer. Reasonable costs associated with redelivery may be charged where legally permitted.

Receiving an order

Someone should be available to receive the parcel. The carrier may:

Attempt delivery again.
Leave the parcel at an authorised safe place.
Deliver it to a neighbour.
Take it to a collection point.

These options depend on the carrier and the instructions authorised by the customer.

Delays

Delivery may be affected by weather, transport disruption, carrier delays or other circumstances outside our reasonable control.

If a significant delay occurs, we will provide available information and assist with the carrier investigation. Unless another period has been agreed, orders will be delivered within 30 days of acceptance.

Missing parcels

If tracking shows an unexpected delay or delivery that you have not received, contact us at sergio@theoliveselection.co.uk or 07933059236

We will investigate with the carrier. Please do not make a duplicate claim directly with the carrier unless we ask you to do so.

Damaged, leaking or incorrect orders

Inspect the parcel when it arrives. If an order is damaged, leaking or incorrect, contact us promptly and provide:

Your name and order number.
A description of the problem.
Photographs of the products.
Photographs of the internal and external packaging.

Keep the products and packaging while we investigate. We will provide an appropriate replacement, refund or other legal remedy. This does not affect your statutory rights.