Refund policy

Last updated: 30/07/2026

We hope you are pleased with your purchase from The Olive Selection. This policy explains how cancellations, returns, refunds, damaged goods and incorrect orders are handled. Nothing in this policy affects your statutory rights under UK consumer law.

Cancelling an order

You may cancel your order before it has been dispatched or made available for collection by contacting us at:

  • Email: sergio@theoliveselection.co.uk
  • Phone: 07933059236

If payment has already been taken, we will issue a refund to the original payment method.

For eligible distance purchases, you may also notify us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the goods.

Return conditions

To request a return, contact us before sending anything back. Products should be:

  • Unused and in their original condition.
  • Unopened, with the original seal intact.
  • Securely packaged to prevent damage in transit.
  • Accompanied by proof of purchase.

For health protection and hygiene reasons, we may be unable to accept the return of sealed products once they have been opened, where the applicable law permits. This does not apply when a product is faulty, damaged, incorrectly supplied or otherwise not as described.

Returns must be sent to:

OPTYCHAIN LIMITED
11A Browns Lane B78 1TR

Please do not return products without first contacting us.

Return delivery costs

If you cancel because you have changed your mind, you are responsible for the direct cost of returning the products.

We will cover reasonable return costs when products are faulty, damaged, incorrectly supplied or not as described. Please contact us before arranging the return.

Refunds

Once we receive and inspect the returned products, we will notify you of the outcome.

Eligible refunds will be made to the original payment method within 14 days of receiving the returned goods, or receiving evidence that they have been sent back, whichever occurs first.

When an entire eligible order is cancelled, we will also refund the cost of our least expensive standard delivery option. Additional amounts paid for express or enhanced delivery are not refundable unless the service was not provided as agreed.

Banks and payment providers may require additional processing time before the refund appears in your account.

Damaged, faulty or incorrect orders

Please inspect your order when it arrives. Contact us promptly if a product is damaged, leaking, faulty or incorrect, and provide:

  • Your name and order number.
  • A description of the problem.
  • Photographs of the product.
  • Photographs of the internal and external packaging.

We will assess the issue and offer an appropriate replacement, refund or other remedy. Reporting an issue promptly helps us investigate it, but does not reduce your statutory rights.

Exchanges

We do not offer automatic exchanges. If you would like a different product, contact us. Where appropriate, we may arrange a return and ask you to place a new order.

Contact

For questions about cancellations, returns or refunds:

The Olive Selection
Email: sergio@theoliveselection.co.uk
Phone: 07933059236
Business address: Piccadilly Business Centre
Unit C Aldow Enterprise Park
Blackett Street
Manchester 
M12 6AE